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Booklet
  MarkeTel History
  How to buy a predictive dialer
  Network Considerations
  Operating System
  Hardware Considerations
  Costs of Training
  Telemarketer Interface?
  Level of Support?
  Investment Potential
  Productivity
  Return on Investment
  ROI Calculator
  The MarkeTel Solution
  Installation Instructions
  Call Lists
  Do Not Call List
  Configurablilty
  Speed Control
  Abandoned Calls
  Answering Machines
  Telezappers
  Management Reports
Support
  Financing
 


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Support

Our technical support service covers two major areas. These areas are on-line telephone support and software updates. These services are designed to keep your dialer up to date with current legislation and to ensure smooth operation of your equipment.

Support Package
Thirty days of free telephone support. After that, support will be provided on a pay-per-incident basis, or by purchasing 6 month or 1 year support in advance.

Telephone Support
Service is provided during our regular business hours: 8:30 AM to 5 PM, Monday through Friday, Saskatchewan Time (-7 GMT).

Software Updates
As software improvements are made, and telemarketing legislation changes, new software will be made available. Customers on 1 yr support receive free upgrades!

Call List Services
Prospector and Rapid Contact are designed to automatically translate most electronic telephone listings. Custom translation utilities may be developed on a fee-for-service basis.

Custom Services
If you require custom programming, this can be provided on a fee-for-service basis.

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