What happens if all telemarketers are talking and a customer
As a result of testing the best ways to keep people "on hold", we found that
a simulated ring tone works the best. In other words, when they pick up the
phone, it starts ringing in their ear as if they are being transferred to another
telephone within your office. Most people wait for someone to answer. This will
happen as soon as one of your telemarketers become available.
With MarkeTel Predictive Dialers you can easily and effectively control your
dialing order. You can dial in order of telephone number or zip code. Dialing
in order of zip code is the most geographically tight method of dialing. This
means that if your agency uses couriers they will be significantly more efficient.
Changing Call lists
Call lists may be changed just like a word processing document. Simply close
the old one and open the new one and all the settings are automatically saved
for the next time you want to work on it.
Our system will allow telemarketers to manually dial numbers. It can be very
important to be able to manually dial for a variety of reasons. Make sure that
any system you purchase does not restrict you in this way.
NOTE: A yellow light flashes up to the manager's station
when manual dialing is initiated and system generated reports will also identify
excessive manual dialing for any telemarketer.
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