MarkeTel Predictive Dialers can be the fastest outbound predictive dialer on the market today. In fact, at its fastest, telemarketers may not be able to keep up. That is why our software has a simple speed control setting so that you can control the pace of your phone room. One reason our dialer out performs other systems is the superiority of our algorithm. The algorithm is the mathematical formula that uses a variety of statistics particular to your phone room and telemarketers. So that it can effectively dial in anticipation of a telemarketer becoming available for a call. MarkeTel Systems had two statisticians from the National Research Council of Canada work for 8 months to develop the most efficient algorithm so that your dialer knows exactly when to initiate the next phone call.

Algorithm speed can be adjusted with simple controls. It is important for your business to have full control over this area for the following two reasons:

	As you go faster more abandoned calls will occur.
	Operations too slow will lose profit potential.

Over a short period of adjustments you should be able to find an acceptable level of abandoned calls and still allow your staff to be very efficient. This must be decided by you for your particular needs.

Typically, here are a few examples of what some of our clients feel is best for them:

Connected time per 60 minutes - Call abandonment rate
54 minutes - 5-9%
50 minutes - 3-6 %
45 minutes - <2%